How to buy on simonabonacci.it?

Welcome to the FAQ section of simonabonacci.
Here you can refer to our policies and frequently asked questions.
Our customer service will be happy to provide you with further assistance for any other request.
To make purchases on simonabonacci, you do not need to register. However, we suggest that you create
an account to access the exclusive customer features.

Article search

to browse our catalog, select a category from the top navigation menu or discover our selection on the homepage. To find a more specific product, use the search tool above.

Informazioni prodotto

su ogni pagina del prodotto, trovi tutte le taglie e i colori disponibili, la descrizione e la composizione dell’articolo. Clicca sull’immagine del prodotto per ingrandire e vedere tutti i dettagli.

Come ordinare?

From the item page, select the desired color and size of the product. Add the product to your cart. Once you have finished shopping, click on the"Proceed to checkout"button in your cart. Enter your e-mail address and your shipping address. Select a shipping type and payment method - Check that the information entered is correct and click on"Buy Now". In short, you will receive a confirmation email with your order details. From this moment on, our warehouse will take care of everything and as soon as the order is shipped, we will notify you with another confirmation e-mail.

Can I change my order or add other products or remove them?

Unfortunately not. Each order is processed automatically and, once confirmed, it is not possible to change its details.

To purchase additional items, a new order must be placed; to return them please see our Returns and Refunds.

Can I cancel my order?

Purtroppo una volta confermato, l’ordine viene elaborato automaticamente e non può essere annullato.

How do promo codes work?

Promo codes give you access to exclusive promotions and initiatives on simonabonacci.com.
Enter the code in the appropriate field in the check-out section to activate the promotion and click on "Apply". Only one promotional code can be used per order.
More than 24 hours have passed and I have not yet received the order confirmation email. What should he do?
Check your spam folder and make sure the addresses business@simonabonacci.com are on your email account's safe senders list. In this way, the spam filter will not be able to block future communications. If this does not work, please contact Customer Service as there may be errors at the level of the email address you registered with.

What are the benefits of creating an account?

When you create an account on business@simonabonacci.com you have access to exclusive features dedicated to our customers:

- WishlistI

- my order

- Quick checkout

Upon registration, our site recognizes your location and automatically assigns your account to that country. Your account will only be active on that particular version of the site.

How to cancel my account?

If you wish to cancel your account, please contact Customer Service.

What are the advantages of subscribing to the newsletter?

By subscribing to business@simonabonacci.com newsletters you take advantage of the following advantages:

Receive an immediate 10% discount on your first purchase. be among the first to discover the latest brand news, access exclusive promotional codes

... And much more!

I have registered my data, but I do not receive the newsletter. What should I do?

Try adding the business@simonabonacci.com address to your email account's safe senders list. In this way, the spam filter will not be able to block future communications. If this doesn't work, please contact Customer Service.

How to unsubscribe from the newsletter

If you no longer wish to receive our newsletters, please click on the unsubscribe link at the bottom of each newsletter.

You will be redirected to a web page where you can confirm your unsubscribe.

You may still receive several newsletters before our system processes your request.

  • Payment Methods

    Simona bonacci accepts the following payment methods:

    Credit card:
    we accept Visa, MasterCard, American Express.

    PayPal:
    Easily buy online without having to enter your credit card details on the website.

    Your account will be charged once you complete your order. To register and create a PayPal account, please visit paypal.com.

Why can't I complete my order?

Check that you have entered the details of the selected payment method correctly. If you are paying with a credit card and the problem persists, we suggest you contact your credit card issuer.
Do you need further assistance? Contact Customer Service and we will be happy to assist you.

Why was I charged twice even though I only placed one order?

Simona bonacci garantisce che la tua carta di credito sarà addebitata solo una volta per l’importo di un ordine. È possibile che l’importo appaia due volte sul tuo estratto conto: la prima voce corrisponde alla richiesta di autorizzazione di pagamento che viene inoltrata al momento dell’ordine; la seconda conferma l’addebito effettivo. In caso di problemi con l’importo addebitato, si prega di contattare il Servizio Clienti.

  • Tempi e costi di spedizione

    Le consegne vengono effettuate tramite GLS durante l’orario di lavoro dal lunedì al venerdì, ad eccezione dei giorni festivi. Il corriere effettuerà 3 tentativi di consegna; dopo il terzo tentativo, l’ordine tornerà al nostro magazzino.
    Tutti gli ordini vengono elaborati automaticamente e non siamo quindi in grado di modificare i tempi di spedizione e consegna.

Where do you ship my order from?

We ship all orders from Italy.

  • Returns and replacements

    You can return any item purchased on Simona bonacci within 14 days from the delivery date. That's how:

    1. Contact us via our contact form to make your return request by entering your order number in the comment space. You will receive a return request confirmation email from our customer service.
    2. Make sure that the goods to be returned are in their original condition, with tags and packaging included, otherwise we will not be able to accept your return and proceed with the refund
    3. Pack the item (s) in the original box and stick the prepaid courier label on top of the
    previous delivery information.
    4. contact GLS on 002 98035556:the courier will come to pick up the package where and when you prefer.

    Due to merchandising restrictions, all returns must be shipped from the same country in which they were purchased.
    If your return does not comply with the conditions listed, the package will be sent back to you and no refund will be issued.

I decided to keep my order, but I have already filled out the return form. What should I do?

We are glad that you have decided to keep your purchase. Don't worry, no action is needed and no need to contact us.

I lost my return label. How do I get a new one?

In the event that the return label is missing from the package or if you have lost it, please contact Customer Service.

    • Refunds

      We usually accept the return within 5 working days from the date of delivery to our warehouse. After acceptance we will immediately request a refund and send a confirmation email.

      Refund times vary depending on the payment method chosen

      : Credit Card: our bank will make the refund within 7 working days from the return acceptance confirmation email. The time it takes to view the refund on your account depends on the card issuing institution.

      PayPal: the refund will be visible on the account PayPal within 24 hours of the return acceptance confirmation email.

    I want to return a gift, how does the refund work in this case?

    If the order was paid by PayPal or credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not allowed to proceed with the refund to a different account.

    Can I receive my refund on a credit card other than the one I used for the order?

    Can I receive a refund on a credit card other than the one used for the purchase?

    For security reasons, we cannot refund to a credit card other than the one used for the purchase.