If you're not sure which size is right for you, check out our size guide .

Please check that your payment method details are entered correctly.

If you use a credit card and the problem persists, contact your bank.

Still need help? Contact our Customer Service .

Discount codes give you access to exclusive offers on simonabonacci.com. Enter the code in the field provided at checkout and click "Apply." You can only use one code per order.

Check your spam folder.

Please make sure that the email address info@simonabonacci.com is among the safe senders .

If you still cannot find the email, please contact our Customer Service .

Yes, you can request a cancellation via the Returns page.

However, if the order has already been handed over to the courier, it will no longer be possible to cancel it: you will have to wait for delivery and return the item to obtain a refund.

You can check the status of your order via the confirmation email or the tracking email, which allows you to track your shipment in real time.

No, it is not possible to modify an order once it has been confirmed.

You can only request cancellation and place a new order .

Yes, but only if the order has not yet been handed over to the courier .

Contact Customer Service immediately to update your address.

If the order is already being shipped, it will not be possible to modify it.

The following payment methods are accepted: Visa, MasterCard, American Express, PayPal.

Your account will be charged once your order is complete.

Yes, all payments on https://simonabonacci.com/ are safe and secure thanks to certified and encrypted payment systems.

After completing your order, you will receive a confirmation email.

Once your order ships, we will send you an email with the tracking information .

For orders outside the European Community , shipping costs are not refundable in the event of a return.

Shipping times may vary: they depend on stock availability .

You will still receive a tracking email as soon as your order ships.

Deliveries are made by courier during business hours, Monday through Friday, excluding holidays. The courier will make three delivery attempts; after the third attempt, the order will be returned to our warehouse.

The courier makes up to 3 delivery attempts .

If the package cannot be delivered after the third attempt, the order will be returned to our warehouse .

Yes, we ship worldwide. Shipping costs will be applied and added at checkout.

You can return any item within 14 days of delivery.

1. Return request: Contact us using the Returns and Refunds form and enter your order number. You will receive a confirmation email.
   
2. Product condition: Items must be intact , with tags and original packaging . Otherwise, the return will not be accepted.
   
3. Packaging: Place the items in the original box and apply the courier's prepaid label over the previous one.
   
4. Courier pickup: Call DHL to arrange pickup wherever and whenever you like.
   

Returns must be shipped from the same country where the purchase was made.

If the return does not meet the conditions, the package will be returned to the sender.

We accept returns within 5 business days of receipt at our warehouse. Once approved, you'll receive a refund confirmation email.

We accept returns within 5 business days of delivery to our warehouse. Once approved, we'll process your refund and you'll receive a confirmation email.

If the return label is missing from the package or if you have lost it, please contact Customer Service .

We're glad you've decided to keep your purchase. Don't worry, no action is required, and there's no need to contact us.

Credit card: Refunds are processed within 7 business days of confirmation. The amount displayed depends on your bank.

PayPal: The refund will be visible within 24 hours of confirmation.

For security reasons, we cannot process refunds on a
credit card different from the one used for the purchase.