Returns Guide

You can return any item within 14 days of delivery.

1. Return request: Contact us using the Returns form and enter your order number. You will receive a confirmation email.
   
2. Product condition: Items must be intact , with tags and original packaging . Otherwise, the return will not be accepted.
   
3. Packaging: Place the items in the original box and apply the courier's prepaid label over the previous one.
   
4. Courier pickup: Call DHL to arrange pickup wherever and whenever you like.
   

Returns must be shipped from the same country where the purchase was made.

If the return does not meet the conditions, the package will be returned to the sender.

We accept returns within 5 business days of receipt at our warehouse. Once approved, you'll receive a refund confirmation email.

We accept returns within 5 business days of delivery to our warehouse. Once approved, we'll process your refund and you'll receive a confirmation email.

If the return label is missing from the package or you've lost it, please fill out the form at the bottom of this page.

We're glad you've decided to keep your purchase. Don't worry, no action is required, and there's no need to contact us.

Credit card: Refunds are processed within 7 business days of confirmation. The amount displayed depends on your bank.

PayPal: The refund will be visible within 24 hours of confirmation.

For security reasons, we cannot process refunds on a
credit card different from the one used for the purchase.